In order to qualify for the award organisations have to complete a detailed self-assessment against NAVCA's Performance Standards, after which an auditor visits the organisation to examine processes and procedures and learn more about the organisation and its projects.
The audit includes interviews with key staff, local stakeholders, and partners. Overall, the quality system is designed to provide assurance of performance to funders, service commissioners and users , as well as to the organisation itself.
The audit report highlights Hackney CVS' expertise at community insight: 'Hackney CVS’s community insight approach is a really innovative way of getting the views of local communities to decision makers. It has provided a wealth of information on local need. Examples of this work are community insight into smoking in the Turkish, Kurdish and Vietnamese communities, late diagnosis of HIV in African communities and community approaches to combating stress'.
Also recognised is Hackney CVS' bidding vehicle, City and Hackney Together: 'City & Hackney together is a particularly successful model of consortia building. The evidence made clear that it has brought benefits for Hackney voluntary organisations and communities'. The report goes on to note: 'Importantly, the CVS are really clear – and this shines through their work - that the focus of their work is local individuals and communities'.
In awarding Hackney CVS an outstanding report, Neil Cleeveley, Chief Executive of NAVCA, said “Congratulations to Hackney CVS. Not only have they been awarded the NAVCA Quality Award but in doing so they’ve also achieved the highest ever score. We were really impressed by the innovative ways Hackney CVS bring local charities and community groups together and always put the needs of local communities first. Other organisations across the country can learn a lot from the way Hackney CVS does things.”
Chief Executive of Hackney CVS, Jake Ferguson said: “We are delighted that our innovation and our dedication to local communities has been recognised by NAVCA. I would like to express my personal thanks to the Hackney CVS team of volunteers, staff and trustees, whose hard work empathy and commitment to community action has driven this success’.
For more information please contact Paul Conway, Director of Operations: firstname.lastname@example.org